Careers at JASA Volunteer Coordinator Supervisor - Penn South Program for Seniors

Careers at JASA Volunteer Coordinator Supervisor - Penn South Program for Seniors

Reports to:
Program Director
Job Type: Full Time
Location: Manhattan


General Responsibilities:

Reporting to the Program Director of Penn South for Seniors NORC-SSP, assists in management of the program, supervision of staff and volunteers, responsible for statistical and programmatic reports, and development and implementation of programs, activities and events.


Specific Duties and Responsibilities:

In accord with the standards of the social work profession and requirements of the funding source, responsible for the:

  • Direct provision and supervision of Group Services planning and implementation:
    • Establish and sustain an ‘Advisory Council’ that provides consumer/member leadership opportunities regarding program development.
    • Work with program members and staff to develop a comprehensive schedule of classes, workshops, and group outings informed by constituent feedback.
    • Recruit and supervise consultants for classes, special events, and other program needs, including supervision of the Group Services and Volunteer Associate.
    • Maintain oversight of levels of group service participation and service units to ensure compliance with requirements of funding sources.
    • Maintain oversight of Penn South Group Services budget, providing analysis for senior management to make strategic decisions regarding future spending.
    • Regulate inventory of program supplies and/or equipment needed.
    • Collaborate with other community organizations to enhance programs, including identifying resources for presentations about health and other relevant issues.
    • Coordinate outreach with local educational institutions to develop and implement intergenerational projects that engage students and seniors.
    • Develop and conduct holiday events and other special programs, including group outreach events and local trips.
    • Create and distribute communications on educational, health programming and entertainment for Penn South residents on weekly, monthly and as-needed basis, including assistance with maintenance of the program website.
    • Provide supervision of the program Porter in relation to set-up and break-down of all group activities.
  • Direct provision and supervision of Volunteer Services planning, implementation and retention:
    • Recruit, screen, train, assign and supervise volunteers who provide class instruction, assist with programs, and perform clerical duties including reception, class registration.
    • Recruit, screen, train, match, and supervise volunteers who provide friendly visiting, telephone reassurance, shopping assistance and escorting services to members who require these services.
    • Work with the social services staff to identify clients in need of friendly visiting, telephone reassurance, and escorting services and liaise between them and the volunteers assigned for this purpose to ensure that unmet needs are identified and addressed.
  • Oversee data entry of group and volunteer services provided into program database
  • Develop and conduct evaluation procedures to secure program member and volunteer interest, concerns and suggestions. Take appropriate responsive action to emerging concerns and interests.
  • Respond to accidents and incidents as they occur, ensure adherence to emergency protocols, and provide necessary assistance, including but not limited to CPR or AED.
  • Plan and schedule educational opportunities and/or trainings for staff enrichment.
  • Represent the program and agency at community conferences and meetings.
  • Complete required records, reports and statistics for funding sources and to inform program decision-making.
  • Coordinate corporate- sponsored volunteer events with the JASA Volunteer program at the Penn South NORC, which involves publicity, program design, ordering of food and supplies, and providing orientation for the volunteers about JASA and Penn South services.
  • When Program Director is absent, Group & Volunteer Services Supervisor will perform the duties of the Director.
  • Perform such other duties as assigned.



  • Graduate of an Accredited College or University with a BSW or equivalent level degree required
  • MSW or equivalent Master's level degree in counseling, gerontology, psychology or related field preferred.
  • Demonstrated organizational skills and ability to provide professional supervision and leadership to staff.
  • Minimum of two years of experience in social work or related profession.
  • Strong computer skills, with knowledge of Windows and Google Workspace, along with the ability to learn and use program-specific software, i.e. STARS, Sumac, Weebly, and AWeber
  • Ability to read, write, speak, and understand English. Good writing and record-keeping skills.
  • Understanding and appreciation of the roles of race, religion, ethnicity, sexual preference, and individual values as they relate to serving clients and families.



Rate: $30.22 per hour